Privacy Policy

1. Information We Collect

We collect information you provide directly to us, such as:

• Account Information: Email address, name, password when you register for Webvoice AI
• Profile Information: Any additional information you add to your profile
• Payment Information: Billing details processed securely through our payment provider (Paddle)
• Voice Data: Audio recordings and transcripts of voice interactions processed through our service
• Website Integration Data: Information about websites where you integrate our voice chat service
• Communications: Information you provide when contacting support

2. Information We Collect Automatically

When you use Webvoice AI, we automatically collect:

• Log data (IP address, browser type, pages visited, timestamps)
• Device information (device type, operating system, browser version)
• Usage information (features used, frequency of use, session duration)
• Voice interaction metrics (number of conversations, response times, usage patterns)
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our voice chat service
• Process and deliver voice interactions and conversations
• Process transactions and send related information
• Send technical notices, updates, and support messages
• Respond to your comments, questions, and requests
• Monitor and analyze trends, usage, and activities
• Improve voice recognition accuracy and service quality
• Detect, investigate, and prevent fraudulent transactions
• Comply with legal obligations and enforce our terms

4. Information Sharing

We do not sell your personal information. We may share your information with:

• Service Providers: Third parties that perform services on our behalf, including:
  • Payment processors (Paddle) for transaction processing
  • Cloud storage providers (Bunny CDN) for file storage
  • Email service providers (Postmark) for sending communications
• Legal Requirements: When required by law, court order, or to protect our rights and safety
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• With Your Consent: When you explicitly authorize us to share your information

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. You can request deletion of your data at any time.

6. Security

We take reasonable measures to help protect your personal information from loss, theft, misuse, and unauthorized access. However, no method of transmission over the Internet is 100% secure.

7. Your Rights

Depending on your location, you may have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data
• Object to processing of your data
• Export your data

8. Cookies

We use cookies and similar tracking technologies to track activity on our Service. You can instruct your browser to refuse all cookies or indicate when a cookie is being sent.

9. Children's Privacy

Our Service is not intended for children under 13. We do not knowingly collect personal information from children under 13.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

11. Data Processing Location

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country.

12. Contact Us

This Privacy Policy is provided by KLOUD KOMPUTING SOFTWARE SYSTEMS PVT LTD.